Refund and Returns Policy for Swifthato

Effective Date: January 3, 2025

At Swifthato, customer satisfaction is our top priority. We strive to ensure you are completely happy with your purchase. This Refund and Returns Policy outlines our commitment to addressing your concerns regarding returns, exchanges, and refunds.

Eligibility for Returns
You can return products purchased from Swifthato within 30 days of the purchase date, provided they meet the following conditions:

  • The item is in its original condition, unused, and in its original packaging.
  • Proof of purchase, such as a receipt or order confirmation, is provided.
  • The product does not fall under the list of non-returnable items (e.g., gift cards, personalized items).

Return Process

  1. Contact our customer support team at [email protected] or call (512) 446-7156 to initiate a return.
  2. Provide your order number and details of the item(s) you wish to return.
  3. Ship the product back to Swifthato at the following address:
    11191 S FM 908, Rockdale, Texas
    (Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.)

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days.

Exchanges
If you wish to exchange a product for a different item, follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] or (512) 446-7156. We will provide instructions for returning the item and arrange a replacement or refund at no additional cost to you.

Non-Returnable Items
Certain items are non-returnable, including but not limited to:

  • Gift cards
  • Personalized or customized products
  • Items marked as final sale

Contact Us
For further assistance regarding returns or refunds, don’t hesitate to reach out to us:

Thank you for choosing Swifthato. We value your business and are here to ensure you have a seamless shopping experience.